NEW VISION PRINTING SERVICES PRIVATE LIMITED VARIOUS RECRUITMENT MAY 2011

New Vision Printing Services P. Ltd.
Customer Service Operations Manager
The Customer Service Operations Manager is responsible for the quality, productivity and co-ordination of NVI's Customer Service operations. Responsibilities: * Lead the customer service team * Carry out supervisory activities, including interviewing, training, scheduling and motivating the team * Develop and mentor the team by driving focus on NVI's core values * Identify and eliminate root cause barriers to customer satisfaction * Solve complex customer services issues and proactively work to prevent them from occurring * Participate in business leadership meetings and helping drive the strategies of the company * Provide Voice of the Customer feedback across the company * Drive customer-facing quality and process improvement initiatives and lean/kaizen activities Basic qualifications: * Bachelor's degree * 5+ years experience in Operations * Advanced knowledge of Excel * Project Management experience Preferred qualifications * Knowledge of Six Sigma/Lean Processes * Direct experience in Customer Service * Strong communications skills * Hindi, Marathi or Kannada language skills a plus
Date:	20 May 2011
City/Town:	Mapusa
Location:	Goa
Wage/Salary:	best in the industry
Start:	Immediately
Duration:	permanent
Type:	Full Time
How to apply:	email
Company:	New Vision Printing Services P. Ltd.
Contact:	Shalini Lobo
Phone:
Fax:
Email:
Eligibility note: It is unlawful to employ a person who does not have permission to live and work in India. Unless the advert states otherwise, please ensure you have this permission before applying. Posted By : LAKHAN KUMAR PATNAIK - SARKARI NAUKRI IN INDIA